Cancellation & Rescheduling Policy

Innovation Repairs is a request and referral service. We do not schedule repair visits ourselves; independent repair professionals (“Providers”) arrange visits directly with you. This policy explains what you can cancel with us and what you arrange with a Provider.

1. Withdrawing a request

You can withdraw a service request at any time, for any reason, at no charge. Email support@innovationrepairs.com or use our contact form (topic “About a request I submitted”) with the name, email and ZIP code you used. We will stop passing your request to Providers and let you know by email once it is withdrawn.

If your request has already been shared, Providers who received it may still contact you before they learn of the withdrawal. Please tell them you no longer need help.

2. Cancelling or rescheduling a visit

An appointment exists only between you and a Provider. To cancel or reschedule an arranged visit, contact that Provider directly using the details they gave you. We cannot change, cancel or confirm a Provider’s appointments.

3. Provider fees and terms

Each Provider sets their own cancellation, rescheduling, no-show, diagnostic and deposit terms. Innovation Repairs does not charge cancellation fees and does not collect payments. Ask the Provider about their terms before you confirm a visit.

4. Stopping contact

To stop all contact about a request, email support@innovationrepairs.com or choose “Stop contacting me” on our contact form. We will stop contacting you about the request and stop sharing it. Please also tell any Provider directly.

5. Questions

See How It Works, our Terms & Conditions, or contact us via our contact form, email at support@innovationrepairs.com.